Frequently Asked Questions
1. How far in advance can I reserve my Bounce House?
The earlier you can make your reservation the better your chance at getting the date you want, our system allows available units to be booked up to a year in advance. We appreciate as much advance notice as possible, but we will always try to work with you even if you event is a last minute request (subject to availability and scheduling).
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2. Is a deposit required to reserve my date?
Yes all bookings require a small good faith deposit of $25. Cancellations are refundable if done at least 2 weeks prior to the event or for weather reasons and rescheduling is always permitted for any reason, subject to availability. We will collect the remaining balance due after we set up your rental. Please keep in mind prices listed do not include rental tax or any applicable delivery fees.
3. How much do you charge for delivery?
The first 10 miles from our location are free (0-10 miles away), miles 10-20 costs $1/mile to cover fuel and wear and tear (i.e. 15 miles=$5 / 20 miles=$10 delivery fee), starting at 21 miles it becomes $2/mile (i.e. 25 miles=$20 / 30 miles=$30 delivery fee), we use the shortest suggested route by Google Maps to determine distance and calculate the cost. Bare in mind if you are 20 miles away (one way) we may have to drive up to 80 miles total (delivery = 40mi round trip and pick up = 40 miles round trip), but cost is calculated using one way mileage (from us to you) to simplify things.
4. What methods of payment do you accept for rental items?
We currently accept cash, checks, money orders, Debit/Credit cards, Venmo, and Cash App.
5. What is Bounce House Rentals policy on inclement weather?
We realize weather can be highly unpredictable at times. If the weather doesn't cooperate it can be a huge bummer for your party plans, but we don't hold mother nature against you. If by the day before or day of it appears unfavorable for an outdoor rental, we will give you the option to either reschedule, refund the deposit, or move the setup/party indoors somewhere (i.e. garage, church hall, etc.).
In situations were the weather is extremely unpredictable the day of i.e. forecast calls for scattered showers, we leave it to the renter to decide on doing the rental or cancelling it. Please note, once the rental is delivered there are no refunds for inclement weather, you are paying us primarily for cost of delivery, setup, take down, and cleaning, all of which still occur despite weather impacting your rental time.
6. What do we do if the inflatable is up and it begins to rain?
Unplug the blower and either move it out of the rain or cover it while you let the inflatable deflate - water won't hurt the bounce house, but the inflatable blower is NOT waterproof. Once rain stops, plug the blower back in and wipe down any wet surfaces to avoid slipping. The vinyl gets very slippery when wet. The kids may resume play if the vinyl is no longer wet and slippery.
7. My rental has a water slide it's made for water use, why can't I use it when it rains?
While some rental units are OK to use wet or dry, all the electrical items that keeps the rental blown up is NOT safe to use when wet. The inflatables have an electrical blower motor hooked up typically with 50-100ft of extension cord going to an outlet. When a water rental is used we take extra consideration to ensure the electrical items stay clear of any water during use. Inflatables may not be used when raining period, failure to follow this rule, may result in a short in the electrical system, which will cut the blower off (either by tripping your circuit breaker and/or an inline GFCI on the blower plug), it may result in injury for those inside, and the blower could be damaged, at which case you would be responsible for replacement (about $200). Store or cover the blower if it rains, this will allow you to safely reuse the inflatable once the rain has passed.
8. What should I expect on the day of my party? How does the process work?
We will deliver and set up the unit at least 30 minuets to an hour before the start of your rental period. The person that is responsible for the rental must be available at the delivery location. At the time of setup we will review the rental agreement, set up the unit, wipe the unit down, and go over any questions regarding safety, proper use, and any other topic you wish to discuss. If payment has not already been made, it will be due before we leave (typically after it is setup).
9. Where can I have the bounce houses setup?
A bounce house can be set up in many different places on your property. The surface must be mostly flat and relatively firm. Although we prefer to setup on grass since that is the safest surface. We will anchor the unit by driving stakes into the ground. If your placement is anywhere else then grass be sure to tell us prior to the day of the rental and we can use sand bags. The placement area must be free of overhead power lines, tree limbs, feces, or other obstructions.
10. Is setup and take down time part of my rental period?
Absolutely not, we strive to have it setup and cleaned prior to your rental period, in the rare event it's not ready to go by your party start time we will extend your rental to give you what you the rental time you paid for.
11. If you setup earlier or pick up later then scheduled will it cost more?
If you are renting it on a time allotment (not an all day rental) and you want more rental time, yes you will be charged the difference. (i.e. If you only paid for 3 hours, and want the period extended to 5 hours). If you need to shift your time allotment from 10AM-1PM to 2PM-5PM, no extra charge, but subject to availability.
If it's due to scheduling challenges on our end causing us to deliver early or pick up later then you may continue use of the rental at no extra cost (i.e. you paid for a rental from 12-5, but we cannot pick it up until 7:30PM). If we have to deviate from the scheduled party time for either drop off or pickup we will notify you, and if you are at a time sensitive venue (i.e. a rented space in a church, park, etc.) we will give highest priority for timely setup and take down.
12. Can we keep the rental overnight?
Generally we only do hourly and daily rentals, if you require a rental for more then one day we can accommodate, but be advised as long as the rental is in your possession you are responsible for it, should any damages occur due to weather, animals, sharp objects, etc. you will be charged for them. If the rental unit gets lost or stolen, you will be responsible for full replacement cost, which typically runs $1200-5000 depend on the unit. We discourage leaving units overnight to minimize every one's liability.
13. How safe are your bounce houses?
Our bounce houses and inflatables are clean and well maintained. It will be necessary for an adult to be in direct supervision of inflatables at all times. By following basic safety rules all children will be safe and have a great time. We do not provide supervision, it is up to the renter to provide or obtain adult supervision during the rental period.
14. Do I need an attendant?
There should ALWAYS be an adult supervising any inflatable, we do not provide supervision just equipment. The most important duties of an attendant are limiting the number of children in or on the inflatable at one time, controlling the behavior of all participants (i.e. no horseplay), and making sure that the children are all of similar size - bear in mind heavier and larger bouncer will adversely affect smaller and lighter bouncers. If dealing with a large range of ages/weights recommend groups take turns or have separate bouncers for each group to prevent accidents and injury.
15. How many kids can you have in a bounce house at a time?
Usually up to 6-8 kids but it depends on their size and weight (slides are 1 at a time, max 1 climbing, 1 sliding). The best way to keep the bounce houses safe is to separate the smaller kids from the bigger kids. We will go over safety guidelines when we deliver the inflatable. If you have questions prior to your rental date please feel free to contact us. We provide manufacture recommended limits on each inflatable description.
16. Can I use an inflatable at a park?
Absolutely. You will need to reserve the area, get a permit (if applicable), and fill out all necessary paperwork. If there are any additional fees for placing a bounce house in the park, you will be responsible for making payment directly to the park. You will want to ask two questions of the park: Is there a dedicated 15 amp (or higher) circuit available for powering the bounce house within 150 feet of the rental location? The next to ask is if we are able to place stakes in the ground to secure the bounce house? Bottom line: You are responsible for ensuring we are able to properly and legally setup the bounce house at that park and that power is available.
17. What are the power requirements for inflatables?
Customer is responsible for power. Bounce House Rental is NOT liable for problems due to power issues. Typically we need 1 dedicated 110 volt outlet with a 15 amp capacity circuit (minimum) for each blower. Other items should not be plugged into the same circuit. We furnish up to 3x50ft.(150ft. total) commercial grade extensions cord per blower unit. Unit needs to be placed within ~150 ft. of the power source. Deposit will be kept to cover delivery in the event we cannot setup due to lack of suitable power source.
18. What if the inflatable is damaged during my event?
If there is a defect in the inflatable there will be no charge, normal wear and tear is also not an issue.
Depending on the situation if the inflatable is damaged due to a preventable circumstance (i.e. dog chewed on it, someone cut it with a knife, sharp object on clothes or SILLY STRING), then a repair fee will be incurred.
19. Are there any cleaning fees?
We expect to receive our inflatables back in a fairly clean condition. We realize that children going in and out of it all day will track grass by means of their socks/feet and that you cannot stop leaves or pine straw from falling, we will not charge for this. However you will receive a list of general rules at the time of setup, any food, drink, stains or not following any other listed rule of this nature will result in a minimum $50.00 cleaning fee at the time of pickup (e.g. ABSOLUTELY NO SILLY STRING). The inflatable will be inspected before it is picked up at your location.
This cleaning fee also applies to unauthorized, preventable wetness/water use in/on the rental (i.e. renting a wet/dry combo bouncer at the dry rate and wetting it or filling with water, wetting a dry use only bouncer, or forgetting to turn automated sprinklers off and the unit gets soaked). When water is used on these units it goes into the air chambers inside the unit, it requires us to blow the unit back up, leave it running for hours, and dry it thoroughly to prevent mold/mildew, and prep it for the next rental. For unpreventable wetness such as condense water (morning/evenings), or unexpected rain we do not hold you accountable.
20. We are going to have a pool party and want a bounce house is it OK to go between the two?
We recommend getting a wet rental, bear in mind the bounce house may be slippery when wet. If you rent a dry only or wet/dry unit at the dry rate a $50 fee will apply should the unit be wet when we pick it up. (see cleaning fee above for more details).
21. Why rent when I can just buy a bouncer myself for $xxx at (Insert big box store here)?
Those are residential models, which holds less kids (typical capacity of 2-4 kids), and holds less weight (about 100/lbs each, and about 400lbs total vice about 6 kids at 200-250lbs each and 800 or 900lbs total on commercial units. Commercial units allows more children, older children, and offers larger bounce houses, and more fun. Most importantly of all we provide a service, we deliver a commercial grade bouncer to you, set it up, clean it, and take it down when your event is over so you can focus on other things to make your event a success, instead of worrying about untangling your extension cords, and hammering in those stakes. We have a blog post comparing the differences.
22. Do you have insurance?
Yes Bounce House Rental is fully insured for general liability coverage. We are only responsible for our own negligence; not yours. This statement in no way implies legal responsibility. In reserving your bounce house you will be required to sign a rental agreement and "hold harmless" agreement that lists specific terms and conditions of the rental. For proof of insurance click here.
23. Privacy Statement
Bounce House Rentals is committed to protecting your privacy, any information collected during the reservation is only used for our purposes and we do not share or sell your data with any additional third parties unless given explicit permission by you. Full transparency of data exposure: By booking through us you consent to providing information in our booking system (simplybook.me), which only captures pertinent information for your booking (name, address, phone #, date/time of rental, and rental details, if deposit was paid and by what processor), those same details are also transferred to a private google calendar for business use, and sent via email to the company and your email provided. You also consent to providing payment information directly to a 3rd party payment processor such as Square to collect the deposit (card information not stored by simplybook.me or this company - it is not kept on file). Furthermore, the payment processor only has on file a $25 payment from the customer to this company and does not receive any reservations details. To recap: Booking information provided is: 1) Stored on simplybook.me; 2) added to a private google calendar; and 3) sent via email to the customer and our company. Payment details are sent to the payment processor (without booking details) as a simple transaction to move money from your account to ours. Additionally you may request via simplybook.me to receive a copy of your information they have on file (request link on bottom of booking page).